About All Nippon Airways

Following the “Inspiration of Japan” high quality of service, ANA has been awarded the respected 5-Star rating every year since 2013 from SKYTRAX. ANA is the only Japanese airline to win this prestigious designation seven years in a row. Additionally, ANA has been recognized by Air Transport World as “Airline of the Year” three times…

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ANA Accepting Mileage Donations to Support healthcare workers fighting COVID-19

We decided that it will launch a special mileage donation campaign for its ANA Mileage Club (AMC) members to exchange accrued mileage for yen to donate to help support healthcare workers fighting COVID-19. Read more

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Due to the impact of the novel coronavirus (COVID-19), Haneda Airport Terminal 3 to Be Used for All International Flights to/from the Airport until Further Notice

Due to the impact of the novel coronavirus (COVID-19), various countries are reinforcing their immigration restrictions and quarantine systems.In light of this and with passenger demand falling, from April 11 international flights that are planned to depart from and arrive at Haneda Airport Terminal 2 will depart from and arrive at Terminal 3 instead until…

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Emergency Brace Positions Recommended by the International Civil Aviation Organization (ICAO)

Thank you very much for your patronage of ANA. As of April 1, 2020, we will have changed the brace positions that we ask passengers to adopt in the event of an emergency to those recommended by the International Civil Aviation Organization (ICAO). This is being done in accordance with instructions from the Japan Civil…

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ANA HOLDINGS Launches Mileage Club Member Campaign to Support COVID-19 Relief Efforts

ANA Mileage Club members can use their accrued mileage to make donations in support of healthcare workers. TOKYO, May 27, 2020 – ANA HOLDINGS INC. (hereinafter “ANA HD”) announced that it will launch a special mileage donation campaign for its ANA Mileage Club (AMC) members to exchange accrued mileage for yen to donate to help…

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Be Aware of Suspicious Emails (Phishing Emails) Purporting to Be About Refunds From ANA

We have become aware of the existence of emails purporting to be from the ANA Group that inform recipients that they can request a refund online by entering their ANA Mileage Club membership number, credit card number and other pieces of information on what is a fake website (phishing site). Although ANA does send information…

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Increased security checks

Thank you very much for your continued and loyal support of ANA. By instruction of the Japan Civil Aviation Bureau (JCAB), part of the Ministry of Land, Infrastructure, Transport and Tourism (MLIT), enhanced security screening of outerwear (e.g., coats/jackets), shoes, and for explosives is being carried out prior to aircraft boarding from September 13, 2019…

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Emergency Brace Positions Recommended by the International Civil Aviation Organization (ICAO)

As of April 1, 2020, we will have changed the brace positions that we ask passengers to adopt in the event of an emergency to those recommended by the International Civil Aviation Organization (ICAO). This is being done in accordance with instructions from the Japan Civil Aviation Bureau, a division of the Ministry of Land,…

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Information about Passenger Facility Charge (PFC) for Passengers on Domestic Routes

A Passenger Facility Charge has been introduced at the domestic passenger terminals listed below.This charge is payable together with the airfare when customers purchase a flight ticket for a flight departing or arriving at an applicable airport, and is paid by the operating airline to the airport management company.Each airport management company uses the fees…

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(Notice) Points to Note Regarding Use of Miles and Awards

The sharing or dishonest acquisition of mileage and the improper usage, transfer, sale, or conversion into money of awards is forbidden under the ANA Mileage Club Terms and Conditions. Violation of the program rules or procedures, false notification, or other behavior that significantly damages the relationship of trust with ANA will result in the cancellation…

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