Thank you very much for your continued and loyal support of ANA. By instruction of the Japan Civil Aviation Bureau (JCAB), part of the Ministry of Land, Infrastructure, Transport and Tourism (MLIT), enhanced security screening of outerwear (e.g., coats/jackets), shoes, and for explosives is being carried out prior to aircraft boarding from September 13, 2019…
Emergency Brace Positions Recommended by the International Civil Aviation Organization (ICAO)
As of April 1, 2020, we will have changed the brace positions that we ask passengers to adopt in the event of an emergency to those recommended by the International Civil Aviation Organization (ICAO). This is being done in accordance with instructions from the Japan Civil Aviation Bureau, a division of the Ministry of Land,…
Information about Passenger Facility Charge (PFC) for Passengers on Domestic Routes
A Passenger Facility Charge has been introduced at the domestic passenger terminals listed below.This charge is payable together with the airfare when customers purchase a flight ticket for a flight departing or arriving at an applicable airport, and is paid by the operating airline to the airport management company.Each airport management company uses the fees…
(Notice) Points to Note Regarding Use of Miles and Awards
The sharing or dishonest acquisition of mileage and the improper usage, transfer, sale, or conversion into money of awards is forbidden under the ANA Mileage Club Terms and Conditions. Violation of the program rules or procedures, false notification, or other behavior that significantly damages the relationship of trust with ANA will result in the cancellation…
Please be aware of the illegal sale of airline tickets
Thank you for your patronage of ANA. It has come to our attention that there have been cases of ANA airline tickets being sold illegally through internet auctions and other means. Examples: ・ An airline ticket that was issued under a name not belonging to the passenger ・ An awards ticket that was issued to…
In-flight Seating and Seat Belt Requirements
To comply with the circular notice from Ministry of Land, Infrastructure, Transport and Tourism*, we are required to make sure all passengers are seated with their seat belts fastened before the aircraft moves from tarmac to ensure the safety of customers. (Starting March 14, 2017) All passengers are kindly asked to stow their baggage, sit…
