Archives: Testimonials

Best airline I have been on

By Amanda Lockett (Australia) 29th January 2020 ANA is the best airline I have been on. The staff are amazing the food is good for airplane food. The reason they are amazing is because the seats were nice, the cabin and bathroom clean and there were no delays at all. The safety video was in Japanese and…

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Exceeded all the expectations

By Mohamed Elsamak (Malaysia) 24th February 2020 Kuala Lumpur to Los Angeles via Tokyo. The premium service I have received in ANA airline exceeded all the expectations. ANA’s aircraft and staff hospitality are awesome, simply they reflects the spirit of Japanese. Thanks for ANA.

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Cabin crew was outstanding

By Jarosław Miazga (Poland) 25th February 2020 A very enjoyable flight. I flew round-trip from Tokyo to Okinawa and was surprised that even the cheapest fare on their domestic routes includes registered luggage and allows you to choose a seat for free. The cabin crew was outstanding, one of the flight attendants gave me couple of their…

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Helpful and professional

By Michelle Massey (Australia) 25th March 2020 Narita to Perth. ANA kept us informed of their actions regarding Covid19 when it was apparent that changes would be necessary due to health and supply issues. A week prior to our flight it was stated that our route would be suspended the day after our flight. Whilst the Australian…

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Pleasant and cheerful

By Ken Inaba (Canada) 1st April 2020 Fukuoka to Vancouver via Tokyo Haneda. Wonderful selection of beverages, music, movies and reading material in multiple language from a variety of genres. I appreciated the drink menu and that meal times were specifically posted in the booklet. The Kabosu aromatic water and Zange donburi were delicious. Customer Service was…

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Best business product out there

By Larry Silverstein (United States) 11th April 2020 New York to Tokyo with ANA. Unbelievably good from gate staff right through to landing. You have not experienced business class until you fly in the “room”. Best business product out there. Food was exceptional, FAs were excellent. IFE screen state of the art, but enough movies to get…

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